The Answers You Need
HOW DOES IT WORK?
Service/Product providers – If you would like to become part of The Hook & Co.’s family so you can have your business referred, simply contact us and we’ll send you the details on getting things started for you.
WHO CAN APPLY TO BE A SERVICE PROVIDER WITH THE HOOK?
Behind every service, is a real person who can provide the quality service required to make happy clients.
Almost anyone can be a Service Provider. It's free to sign up and get started! CONTACT US HERE if you would like to sign up to be one of our Service Providers today.
HOW DO I CREATE AN ACCOUNT?
If you don't have an HOOK account yet, go to www.hookandco.com and click Sign Up.
It’s a simple and easy process to sign up and completely FREE to join our community.
After registering, be sure to complete your profile before accepting a service booking.
HOW DO I CONTACT A CLIENT WHO'S GOING TO BOOK MY SERVICE?
Once your profile is published on The HOOK, clients can book any dates/services you’ve made available on your calendar. When they do, you’ll get a confirmation email with the names and required details under each reservation. There you’ll find further instructions on how to message them through the HOOK.
We recommend sending a message to your clients to introduce yourself, build rapport, and answer any questions they may have prior to starting any work.
HOW DO REVIEWS WORK FOR SERVICES COMPLETED?
All the reviews on the HOOK are written by Service Providers and clients who have commissioned their service via the HOOK. In addition to a written review, clients are also asked to provide star ratings on their experience with our Service Providers.
After service completion, both client and Service Provider will have 14 days to complete their reviews. To encourage impartial and honest comments, reviews are posted only after both parties have submitted their review, or once the 14-day period has ended.
Writing a review
To leave a review for a recent transaction, go to your REVIEWS portal or CLICK HERE. Reviews are limited to 1,000 words and must follow the HOOK's Review Policy. The best reviews include information that will help future Service Providers and clients in their decision to book with us.
For example, you can share about your interactions with your clients, Service Provider, or their affiliates, and clients can highlight qualities that made the service experience special (like great customer service).
As part of the review process, you’ll also have the option to leave private feedback for your Service Provider or client. These private comments are shared at the same time that the reviews are posted.
HOW DO STAR RATINGS WORK FOR SERVICES COMPLETED?
In addition to written reviews, clients can submit star ratings for their service experience. Service Providers can view their star ratings on their page, under REVIEWS.
For Example, clients can give ratings on:
Overall experience. (ex. Overall, how was the experience?)
Customer Service. (ex. Did the client feel that the Service Provider was clean and tidy?)
Accuracy. (ex. How accurately did the Service Provider’s profile represent their expertise?)
***clients should be able to find up-to-date info and photos in the listing description.
Value. (ex. Did the client feel that the service provided appropriate value for the price paid?)
Communication. (ex. How well did the Service Provider communicate before and during the service?)
In each category, Service Providers are able to see their average ratings, how clients rated similar Service Providers, and, in some cases, tips to help improve their future bookings.
The number of stars displayed at the top of a listing page is an aggregate of the primary scores clients have given for that Service Provider. At the bottom of a listing page, there's an aggregate for each category rating. A Service Provider needs to receive star ratings from at least 3 guests before their aggregate score appears.